All CPD Courses

All of our courses are accredited through Solar Accreditation Australia (SAA).

How To Order

Simply choose the course you would like by clicking the Enrol button to place an order.  To place an order for multiple users, you can click the Enrol Multiple Users button.  If you wish to place a custom order, then please click here.

Engagement
Complaints
Collections
Wellbeing

  10 CPD points each,1 Month Access
Price inclusive of GST

10  

Customer Connection:
How To Nail It

Learn More.

10  

How to Influence Customer Behaviour

Learn More.

10 

How to Adjust Your Convo for Vulnerable People

Learn More.

  CPD points,1 Month Access
Price inclusive of GST

10  

Complaint Handling Techniques



Learn More.

10  

How To Keep Your Cool
When Dealing With Prickly Customers

Learn More.

10  

How To Deliver Bad News
Without The Blame Game


Learn More.

1  

Common Mistakes In
Dealing With Complaints

Learn More.

1  

Complaints That Escalate:
How To Turn It Around

Learn More.

  CPD points,1 Month Access
Price inclusive of GST

10  

Asking For The Money


Learn More.

10  

Debt Collection- How to Negotiate

Learn More.

  CPD points,1 Month Access
Price inclusive of GST

10  

Stress  Management:
How To Keep Cool

Learn More.

10  

Workplace Wellbeing:
Staying On Top Of Your Game

Learn More.

10  

Get Your Mindset Back on Track


Learn More.

10  

Psychological Safety:
How To Speak Up At Work

Learn More.

Frequently asked questions

How do I access the course once I’ve enrolled?

After you have completed the payment process, you will receive an email asking you to set up a password to login.   You can then follow the link from that email to access this course.

How long do I have access for?

Your 1 month access begins after purchase

Can I access the course on my phone?

Yes! Our course platform is fully compatible with mobile devices, so you can learn on-the-go using your smartphone or tablet.

Will I receive a certificate upon completion?

Yes. Once you have passed the assessment you will receive a certificate of completion. You can then use this to claim your CPD points.

What if I don't pass the quiz? 

Don't stress! If you don't pass the first time, you'll get as many attempts as you need.

Presenters

Jodie Bedoya

Jodie Bedoya is the Founder and director of the Melbourne based training company, eMatrix, which she began after identifying a gap in practical training and guidance for frontline staff, team leaders and managers in the art of communication.

Alex Daniel

Alex has a background leading Complaints and Ombudsman teams for the energy sector, specialising in managing complex cases and assisting customers experiencing financial hardship. 

Kaelia Cockington

With a background in psychology, developmental trauma and homelessness, Kaelia brings awareness to organisations about vulnerability and how best to navigate conversations for people with complexity.

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